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Over the past twenty years, flexible shift workers (who make up about 1/3 of all workers) have become increasingly scheduled by algorithms. Software tells managers when and how much work to give employees. In the short-term, automated scheduling may boost profits, but in the long-run, it destroys morale--and possibly competitive advantage.
Eric Severson, former co-CHRO at Gap Inc. and appointee to the National Advisory Council on Innovation & Entrepreneurship, will explain how this happened, the implications of the change, and how to find the right balance between algorithmic efficiency and human needs in the workplace of the future. Q&A with Jose Davila '87, management consultant, organization design specialist, and global human resources executive at ArchPoint Group.