Increasingly, employees’ expectations of their employers are impacted by their experiences as consumers. In our daily lives, we’ve become used to shaping our own experiences using technology (apps), new business models (Uber) and through feedback (Yelp). Consumers have more opportunities than ever before to shape and influence their experiences and interactions with products, organizations and with each other and have come to expect simplicity, intuitiveness, a seamless user experience and continuous improvement. Employees expect this same type of experience in the workplace.
In this webcast, Chris Collins, Director, Cornell Center for Advanced Human Resources Studies (CAHRS) will discuss how these forces are impacting employees’ expectations and how companies are starting to rethink how to engage core employee populations through the use of technology, increased employee involvement through the use of design thinking, and reshaping the employee experience through new workplace designs. Professor Collins will also talk about the implications of these new activities for the HR function and HR leaders.