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How to design orgs to drive employee behavior and customer engagement
Asis Martinez-Jerez studies organizational design to drive employee behavior and customer engagement. His study of servant leadership has looked at varying employee responses to different incentives. When a manager is a servant leader, teams respond to incentives that reward team members, but if the rewards go to managers, team members are less likely to be inspired. Managers can inspire a team to be more productive when the firm offers a non-monetary team reward (like a shared night out) than when a monetary reward is offered.
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