You will be notified by email when the transcript and captions are available. The process may take up to 5 business days. Please contact firstname.lastname@example.org if you have any questions about this request.
Professor Chris Anderson of the Cornell Peter and Stephanie Nolan School of Hotel Administration gives a brief overview of his research into customer reviews and how they can help service providers to inspire better trust in their guests.
Thanks for writing. We will be in touch shortly to address any questions, concerns, or technical difficulties you may have.
Schedule of Future Events
There are no live broadcasts scheduled.
See what's new on CornellCast and find out what's coming up next — and how you can take part. Subscribe to receive weekly CornellCast updates via email.
Our hamsters have processed your subscription request and advise that the weekly update messages will contain details on unsubscribing in case you need them.
Our hamsters have processed your request and advise that a summary has been sent to the email address entered.
RSVP to this Live Event
Enter your email below to be notified when this event begins
You should receive an email confirmation shortly. We will send you an email reminder before the show begins. You may request additional reminders for other times if you wish.
You can also add this event to a calendar of your choice
For iCal, an .ics file will be downloaded to your computer or device. You may need to take additional steps to add the event to your personal calendar.
Let us know your preferences and our accommodating hamsters will snap to it!
Follow this tbd
Enter your email below to be notified when new related videos become available.
Thanks for Your Interest
You should receive an email confirmation shortly. We will send you an email message when new related videos are posted.